Privacy Policy
Last Updated: 1st May 2025
At Metrix, transparency is important to us. We want to ensure you understand your rights and how we handle your personal data. You have the right to:
- Opt out of marketing communications
- Request access to your personal data
- Object to how we use your data
- Request deletion of your data where appropriate
By using our website (www.metrixmedia.co.uk), you accept the terms outlined in this Privacy Policy. If you do not agree with our terms, please discontinue use of the site.
Who We Are and Who This Applies To
Metrix is a web design company based in the UK. When this policy refers to “we”, “us” or “our”, it relates to Metrix and the services we offer.
This policy applies to all users of www.metrixmedia.co.uk and any clients or individuals who interact with us via email, phone, or other channels.
We act as a data controller for any personal data collected through our website or in connection with our services.
Our Partners
We work with a range of service providers (such as hosting platforms, analytics tools, and payment processors) to deliver our services. While we ensure all third parties are GDPR-compliant, each partner is independently responsible for its own data processing practices.
Data We Collect
We may collect and process the following categories of personal data:
- Identity Data: Name, business name, job title.
- Contact Data: Email address, phone number, business or postal address.
- Technical Data: IP address, browser type, location data, website usage information.
- Marketing Data: Your communication preferences and marketing consent.
- Usage Data: How you use our website, services, and digital platforms.
How We Collect Data
We collect data through:
Direct Interactions: Via forms on our website, phone calls, emails, meetings, or when you engage with our services.
Automated Technologies: Cookies, analytics tools, and third-party integrations (like Google Analytics) when you use our website.
Third Parties: Referrals, publicly available sources, or platforms you interact with before being directed to us.
How We Use Your Data
We use your personal data for:
Service Delivery: To provide digital marketing and media services effectively.
Customer Support: Responding to enquiries or support requests.
Website Functionality: Ensuring our website operates securely and efficiently.
Marketing (with consent): To send service updates, newsletters, or promotional materials relevant to you.
Data Sharing
We do not sell your data. We may share data with:
Trusted Service Providers: Hosting companies, payment processors, and IT support services.
Legal Authorities: If required to comply with applicable laws or regulations.
All data shared is done securely and only to the extent necessary to provide our services or meet legal obligations.
Data Retention
We retain personal data only for as long as necessary:
Client Records: Retained for the duration of our relationship and as needed for legal or accounting purposes.
Marketing Data: Kept until you opt out or withdraw consent.
Website Data: Automatically collected data (e.g., via cookies) is retained per our Cookie Policy.
Your Data Rights
You have the right to:
Request access to your personal data.
Request correction or deletion of your data.
Object to or restrict our processing of your data.
Withdraw consent at any time for marketing communications.
To exercise any of these rights, please email us at info@metrixmedia.co.uk.
Contact
Metrix